Wicked Active Learning logo in black

Advisories + Terms & Conditions

Advisories (“Wicked”)

Please read these important advisories carefully before submitting a ticket order to us or visiting the venue:

The Apollo Victoria Theatre, owned and operated by the Ambassador Theatre Group (“ATG”) is committed to providing access for all. Patrons with Access requirements should in advance of visiting the venue.

Wicked Age Recommendation 7+. Babies and children under the age of 5 cannot be admitted to the venue. All guests aged 15 or under must be seated next to an accompanying adult (18+). All persons attending, regardless of age, must have a ticket. The production contains no profanities.

Latecomers can only be admitted into the auditorium at a suitable break in the performance, which is approximately 25 minutes after curtain-up. As no refunds or exchanges can be given, we encourage all patrons to arrive well in advance of the start time published on eTickets.
Groups (10+) are required to arrive no later than 30 minutes prior the start time via the Vauxhall Bridge Road entrance.
Large groups arriving less than 5 minutes before the performance start time may be held as latecomers. Doors open to ticket holders from 90 minutes prior to performance times, with gendered and accessible toilet facilities available.

Please note loud noises, flashing lights, smoke effects and strobe lighting feature in the production.

On arrival, venue Security Staff may undertake bag searches, so we recommend you arrive early to avoid queues. Suitcases and large bags cannot be admitted to the venue.

The use of mobile phones and electronic devices is not permitted during the performance. The filming or recording of the performance is unlawful.

Cashless payments are in operation throughout the venue. Apple Pay, Google Pay, Credit, and Debit Cards are all accepted.

Materials related to the production, including the script, designs, choreography, and artwork, are protected under copyright law, and cannot be used by any third party without permission from the copyright owner (WLPL)

Terms and Conditions

Please read these Terms and Conditions carefully before submitting a ticket order to us. The following are the rules or "Terms" that govern use of the Wicked Direct website ("Site"). By using or visiting the Site, you expressly agree to be bound by these Terms and to follow these Terms and all applicable laws and regulations governing the Site. WLPL reserves the right to change these Terms at any time, effective immediately upon posting on the Site:

Definitions and Interpretation

“Wicked” shall mean the London stage production of the musical “Wicked” as presented by Wicked London Production Limited (“WLPL”).
“Wicked Direct” and “Wicked Active Learning” are brand names officially authorised by WLPL to sell tickets on behalf of Wicked.
“Other shows” shall mean tickets for shows other than Wicked.

Ticket Sales (“Wicked”)

Rates + benefits featured on the site may not apply when booking through third party agents, and only apply to Wicked.

All sales are subject to availability and to these Terms and Conditions. Tickets, once booked, are non-refundable and non-exchangeable. Dates, times, prices, rates and cast subject to change without notice.

All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your booking may be cancelled if it has not passed the verification process or if payment is not received in full.

Admission to Wicked at the Apollo Victoria Theatre is subject to the terms of admission of the venue owner, the Ambassador Theatre Group (“ATG”).

It is the responsibility of the purchaser to check ticket(s) as mistakes cannot always be rectified after purchase. Please check ticket(s) on receipt and contact us immediately if there is a mistake. We are not responsible for any ticket that is lost, stolen, or destroyed.

Peak Periods are: 4 July - 3 September 2023 (Summer Holidays), 24 - 29 October 2023 (Half Term), 18 December 2023-7 January 2024 (Christmas), 12 – 25 February 2024 (Half Term), 29 March – 14 April 2024 (Easter), 28 May – 2 June 2024 (Half Term). Caps are in operation during peak periods.

Discounts are only applicable to specific seat locations within the auditorium and not available on all seats.

Seat locations: Band A/B seats usually located front-side Stalls, mid-central Stalls, or front Dress Circle, subject to availability. Band C/D seats usually located mid-rear central Stalls, mid-rear side Stalls and mid Dress Circle, subject to availability.

Due to the elaborate nature of the set design and the venue architecture, you may experience some brief sightline restrictions during the performance at the ends of rows A-P in the Stalls. Some seats in the Dress Circle have a safety rail which may interfere with the view.

School/youth/HE/FE/EFL/ESOL group ticket discounts generally apply as advertised and are subject to availability. Bookings enquiries for dates/times outside of the advertised schedule are offered on a request-only and availability basis. International student series rates by separate negotiation.

Exact percentage savings quoted vary based on performance availability and date. Wicked operates a face-value flexible pricing model and the advertised saving of almost 50% is based on the Band A face value of £74.00 and the Band A 35+ rate of £37.50. Standard face-value tickets start from £74.00 (Band A), £64.00 (B), £54.00 (C), £43.00 (D) with the exact saving for a chosen performance available upon enquiry.

Ticket Sales (Other Shows)

When booking tickets for other shows, the Terms & Conditions of Group Line/ The Ticket Machine Group Limited shall apply. .

Admission to all events is subject to the terms of admission of the relevant venue(s).

Partner Restaurant Bookings (“Wicked”)

Clients should advise Wicked Direct of any allergies or dietary requirements within a party at the time of booking a partner restaurant and identify themselves at the restaurant on arrival. Allergy information is available on request.

Groups (10+) must submit a pre-order at least 48 hours in advance of the booking. All sales are final, but requests for cancellations or amendments must be submitted at least 48 hours in advance. Whilst all efforts will be made to accommodate changes to your restaurant partner booking, amendments cannot be guaranteed.

A set menu will be offered, which is subject to change due to seasonality and product availability. Full payment must be received by Wicked Direct in advance to confirm a restaurant reservation. Any extras ordered at the restaurant must be paid directly and in full by the group leader.

If attending Sicily Restaurant, group leaders should ensure that their group leaves the restaurant no later than 6.45pm if attending a 7.30pm performance of Wicked, or by 1.45pm if attending a 2.30pm performance. It is an approximate 10-minute walk from the restaurant (SW1W 9RB) to the Apollo Victoria Theatre (SW1V 1LG) and large groups are required to arrive at the venue no later than 30 minutes prior to the start time.

If a restaurant cannot fulfil a reservation, the pre-paid meal part of your booking will be fully refunded. If booked as part of a Show and Meal Package, theatre tickets will remain valid and cannot be cancelled.

In case of restaurant cancellations, all efforts will be made to inform you as soon as we are made aware of such situation. WLPL shall not provide further compensation so long as the full refund for the meal was issued.

WLPL shall not be involved in any dispute that arises between you and any restaurant (for example, in relation to your booking, standard of service, food or bill).

Additional venue terms and conditions may apply.

Workshops + Q&As (“Wicked”)

Official Wicked school, youth, performing arts, community, and corporate group workshops are exclusively authorised by WLPL and provided by Starling Arts Community Interest Company.

Workshops are bookable independently of, or together with, tickets to Wicked.

All practitioners have enhanced DBS certificates and are fully trained to deliver the workshops.

Workshops are bookable subject to the availability of practitioners and venues.

Prices may vary dependent on the geographic location of a school or venue. Bespoke quotations are provided on request.

Q&As are applicable to Youth + Student groups and only bookable in conjunction with Wicked London tickets/attendance.

Youth + Student Q&As operate on a non-exclusive basis following Wednesday 2.30pm shows and run for approximately 25 minutes, depending on how long it takes to prepare the auditorium, and finish promptly at 6.00pm.

Workshops and Q&As are not included in the standard ticket price and exclusively bookable via Wicked Direct / Wicked Active Learning.

Booking/cancellation T&Cs.

Disclaimer (“Wicked”)

WLPL is not responsible for the content of external sites.

WLPL cannot guarantee the appearance of any artist, which is always subject to illness, injury, statutory leave entitlement, and unforeseen circumstances. Production images feature various casts.

WLPL cannot and does not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your requirements as to the safety and reliability of the content.

WLPL exercises all reasonable endeavours to ensure the accuracy of the information provided however information on this site may be out of date or incorrect and may not constitute definitive or complete information relating to a service provided or any other subject matter.

©WLPL 2023. All rights reserved. Wicked is a registered trademark of Wicked LLC